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SHIPPING POLICY

Presently, we are able to fulfil all orders. Orders will all be sent with MyHermes who are taking their own measures to reduce physical contact with parcels and customers, please find a copy of their statement below.

In order to carry on sending out parcels I have had to add an extra 50p onto postage costs as we are using the more expensive option of having the parcels picked up rather than delivering them at a drop off point ourselves. This reduces the amount of people handling your parcel. We have also taken off the free postage option for orders over £40 for the time being, just to cover this extra P&P cost. Once everything is back to normal we will return postage costs to their usual price.

Parcels are also only being posted once a week. So rather than a 1-2 day dispatch time, please expect your parcel to be sent within the next week. If you would like an exact time, please get in touch. This is again to avoid unnecessary contact with more people than is needed.

We are fortunate at Sustainable Living to be in a position where no one in our household is currently infected. If this was to change we would temporarily put orders on hold and contact anyone with an outstanding order.

We are working inline with current government advice. As soon as anything changes and we can no longer fulfil orders we will contact anyone with outstanding orders.

We are checking government guidelines daily and will update as required. The health and safety of our customers is paramount.

​ MyHermes Policy

Following the recent outbreak of Covid-19 in the UK we’ve put in place a number of measures to protect our customers as well as our parcel people, so we can make sure that our business is as prepared as possible.

We would like to reassure you that we’re actively following all government guidelines as health and safety remains the top priority across our business to protect our customers and our people. Public Health England has advised that people receiving parcels are not at increased risk of contracting the virus as it doesn’t survive long on non-metallic surfaces.

There is currently no impact on our parcel delivery services but you will see some differences in how your courier will go about delivering your parcel from now on as we reduce physical contact.

You can learn more at: https://new.myhermes.co.uk/coronavirus-response.html

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